Complaints Procedure

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Complaints Data - Half 1 - 2023

Firm Name: 247 Money Holdings Limited
Parent Company: 247 Group Ltd
Period covered by this data: 01.01.2023 – 30.06.2023

Product / Service Grouping	Number of complaints opened	Number of complaints closed	Percentage upheld
Consumer Credit	707	725	24%

 

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Complaints Data - Half 1 - 2022

Firm Name: 247 Money
Parent Company: 247 Group Ltd
Period covered by this data: 01.01.2022 - 30.06.2022

Product / Service Grouping	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Consumer Credit	958	864	23%	73%	41%	Vehicle quality

Company overview: At the period end date, the business had 27,057 active agreements.

Complaints Data - Half 2 - 2022

Firm Name: 247 Money
Parent Company: 247 Group Ltd
Period covered by this data: 01.07.2022 - 31.12.2022

Product / Service Grouping	Number of complaints opened	Number of complaints closed	Percentage upheld
Consumer Credit	920	926	34%

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