Complaints Procedure

Download our complaints procedure: 247 Money Complaints Procedure (PDF)

Complaints Data - Half 1 - 2023

247 Money Holdings Limited
247 Group Ltd
01.01.2023 – 30.06.2023

Product / Service Grouping Number of complaints opened Number of complaints closed Percentage upheld
Consumer Credit 707 725 24%

 


Complaints Data - Half 1 - 2022

247 Money
247 Group Ltd
01.01.2022 - 30.06.2022

Product / Service Grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Consumer Credit 958 864 23% 73% 41% Vehicle quality

Company overview: At the period end date, the business had 27,057 active agreements.

Complaints Data - Half 2 - 2022

247 Money
247 Group Ltd
01.07.2022 - 31.12.2022

Product / Service Grouping Number of complaints opened Number of complaints closed Percentage upheld
Consumer Credit 920 926 34%

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